Because Every Call Is an Opportunity
Grow Your Restaurant with Expert
Call Support!
No busy tones, no missed calls, no lost revenue. Just consistent support and happy customers with expert call centre services!
Pakistan's Leading Restaurant Call Center Services
Never miss an order again. Stay open 24/7 with our expert hospitality support services. Professional restaurant call center outsourcing designed for modern food service businesses worldwide – operated from Pakistan with international quality assurance standards.
- Handle 500+ calls per hour during peak dining hours
- 24/7 availability across multiple time zones
- POS system integration with real-time order processing
- Multilingual customer support – English, Urdu, Punjabi
- 70% cost reduction compared to US/European call center operations
No More Missed Calls!
Stop Missing Calls During Peak Restaurant Hours
Missing food orders during peak times? Restaurant call center outsourcing helps you capture every sales conversion opportunity, whether you run three restaurants or three hundred locations. Our dedicated restaurant support agents manage multi-location support with expertise while you focus on serving customers and food preparation. When customers call any restaurant, we take the food order and send it to the relevant branch with our seamless workflow system. Our professional call center team keeps customers updated about order processing status and manages high volume capacity without long queues using customer service automation.
We manage order taking with 99% orde accuracy, handle table reservations and booking confirmations, offer customer complaint resolution, address menu inquiries and suggest dietary recommendations for all restaurants.
Our outbound call center experts manage promotional campaigns for special offers and seasonal menus, reservation confirmation calls and dining reminders, customer satisfaction surveys and feedback collection, and rewards notifications.
How Our Restaurant Support System Works
Features of Restaurant Call Center Outsourcing Services
Call Management
Ensure every customer engagement call is answered or routed instantly, even during busy dining hours, to make them feel you value their time with intelligent routing and zero wait time!
Efficient Order Processing
Link your restaurant's POS system and KDS to manage multiple orders at a time, and keep your customers updated about their order management status with real-time order synchronization!
Professional Customer Care
CherryBerry RMS's product suite includes an easy-to-reach customer service center to provide solutions to all customer satisfaction issues and for a diverse customer base with personalized service.
Instant Support
Keep a record of every customer's call so that registered customers can resolve their issues instantly without any delay using our CRM integration.
Reservation Management
We also manage table reservations, bookings, confirmations, and cancellations on your restaurant's behalf with automated attendant systems.
Advanced Restaurant Analytics
Access latest analytics on order trends, call volume, peak hours, and customer preferences to improve service quality and make informed decisions with performance tracking.
Invest in the Best Call Center Services!
Get Started with Professional Restaurant Support Today!
We understand time is money in the restaurant business. Let us help you improve the customer experience with care and professionalism, and maximize revenue optimization! Stay on top of your restaurant’s calling operations with CherryBerry RMS’s professional support and call center outsourcing services! Focus on preparing delicious food and serving guests, and let our team handle your calls with operational efficiency! Ready to outsource and turn each call into sales?
FAQ’S
Frequently Asked Questions
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Restaurants can outsource their call operations to service providers with first-hand industry expertise. When customers call a restaurant, trained operators receive calls, take orders, answer menu inquiries, guide them about the latest deals, and send confirmation notifications on the restaurant’s behalf using voice recognition technology.
The Restaurant Call Center Solution that puts you in-charge everywhere
With the Restaurant Call Center of CherryberryRMS, you can be in control of the order-taking process and deliver the orders to the concerned department, no matter where you are. This call center solution is specifically designed for restaurants and some benefits it offers are:
- It speeds up the order-taking and order-delivery process. The call center takes orders, notes them down, and delivers them to the kitchen and the table reservations software.
- The customer service is improved as no call goes unattended. The restaurant staff doesn’t need to attend calls and can focus on their primary chores.
Why Choose Us?
Better Customer Service
Higher Flexibility and Full-Time Availibilty
Faster Services
Customer Care
The Product Suite of CherryberryRMS includes an easy-to-reach Customer Care Center. Every customer goes attended with our professional and friendly customer service specialist.
Added CRM Data Support
Cherryberry RMS System Restaurant Call Centres are integrated with Restaurants' CRM data. This makes it possible for the registered customers to resolve their issues instantly without any delay.
Placing Order Over Phone
Our Restaurant Call Centre Systems are efficiently linked with the restaurant’s Point of Sales. Therefore, multiple customers can place their orders at the same time, without the need to stand in waiting queues. The flow of orders and deliveries becomes smooth as the system is synchronized to the Restaurants PoS system.
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