Take Your Restaurant To The Top With Restaurant Table Reservation System
To begin, let’s go over what is meant by a restaurant reservation, why a system for booking tables at restaurants is needed, and what the benefits are of combining the POS system and restaurant table reservation system.
Introduction To Restaurant Table Reservation System
Reservations can be made at a restaurant in person, over the phone, through its website, through applications or websites operated by third parties, or even by text messaging. When it comes to dining at their preferred venue, convenience is crucial.
Reservations, however, offer the restaurant owner several benefits in addition to what they imply to customers. Reservations can be used to your restaurant’s advantage with the correct system in place:
- Make more people come to your restaurant
- Get useful information about visitors, both new and returning.
- Control the waitlists you have.
- Plan the appropriate number of employees
Basic reservations can be made manually over the phone and in a log book. Alternatively, you can spend money on a reservation management system that will enable you to take online bookings, automate reminders, advertise your restaurant on various websites and applications, gather client data, and much more.
Prioritize your goals before choosing the restaurant reservation system that would work best for your company. What are the weaknesses in your existing reservation-taking system or procedure? What would you like to undertake but are now unable to accomplish? Where do you want your efficiency to increase?
Consider how a new reservations system could address some of your business’s difficulties while you’re setting priorities. Does it include handling the reservations you already have, which you receive fairly frequently? Is it to attract new customers? Reducing no-shows is at the top of your list, right? Consider getting to know your customers better to provide a more customized experience. Whichever reservation management system you choose for your restaurant, having a clear understanding of your needs as a business can help you establish a set of benchmarks by which to evaluate the options.
Six Advantages Of Using a Restaurant Table Reservations System
Systems for making reservations at restaurants have been more and more common for a while now. These are the six major issues that you may resolve with the aid of a restaurant reservation system.
1 – Clear Tables During A Slow Evening
Customers now have more methods to find your business through the platform’s discovery tool when they make reservations online. For example, customers can locate your venue for the first time by searching for restaurants based on geography, cuisine type, or other parameters. Customers can also conveniently reserve a table on the platform for the desired date and time. You can passively fill those empty tables because this process of finding a restaurant and making a reservation happens without you having to run ads or even pick up the phone. Check out our restaurant reservations guide for other options that can help you fill your tables.
2 – Elevated Rates Of No-Shows
Customers are unlikely to contact you if they can’t easily notify you that they will be arriving late or not at all. Furthermore, they might simply forget about the reservation entirely if they didn’t mark it on their calendar. or enter the time incorrectly. or the place. There are a lot of things that can go wrong and leave you with an empty table. You can have direct communication with your customers by using a reservation platform. You can send them automated SMS and email reminders before their reservation time. It’s an easy method to confirm, change, or cancel a reservation without having to pay for manpower to call each one separately. You can even go a step further with certain reservation systems and impose no-show fees on diners who fail to show up for their reservations. Consult our reservations guide for additional information on this service.
3 – Typical Visitor Experience
Even if a customer informs you they are a frequent customer or prefers a certain table or dish, it might be challenging to remember this information for a single reservation and much more so for follow-up visits when using a manual log book. This implies that crucial guest information can be overlooked, particularly for VIPs. You can leverage guest profile information from a reservation system to help your diners feel special every time they visit.
4 – Manually Entering Data Twice Into The Table
Every time a guest shows up for their reservation, you will need to enter their information into your point of sale system (POS) if you’re utilizing a log book or a stand-alone third-party reservation system. This covers everything, from specifying the table they are sitting at to recording any unique needs the group may have, such as dietary restrictions. By sharing visitor and table information between the platform and your POS, an integrated reservation system eliminates the time and mistakes associated with double entry.
5 – Excessive Or Insufficient Scheduling
You might not be able to predict how many visitors you’ll be serving in a single shift if all of your reservations aren’t stored in one system. It is easier to plan and adjust staff schedules when you have a clearer idea of how many tables and visitors you will have on any given day thanks to a reservation system.
6 – Organizing The Restaurant Physically
You could feel that you can’t leave to take care of other business matters if your reservations system necessitates your presence on-site to administer it. This could bring a critical aspect of your operation to a complete halt. You can handle reservations remotely over the cloud using a restaurant reservation system. This removes the need for you to physically be at the location to do business. This means that by simply logging into your bookings system on any Internet-connected device, you can add reservations. Further, you can modify the floor plan, insert notes about VIP guests, access reporting to observe eating patterns, and much more.
Are any of these issues negatively affecting your company?
Then it’s time to upgrade to a fully digital online restaurant table reservation management system to modernize your reservation procedure.
Get An Integrated Restaurant Table Reservation System Today
If you want to maximize the productivity of your restaurant, then you must get an integrated restaurant table reservation system. For a system with all the benefits mentioned above, choose Cherryberry RMS today!